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  • The Tech Set # 19 IM and SMS Reference Services for Libraries
    The Tech Set # 19 IM and SMS Reference Services for LibrariesThe Tech Set # 19 IM and SMS Reference Services for LibrariesThe Tech Set # 19 IM and SMS Reference Services for LibrariesThe Tech Set # 19 IM and SMS Reference Services for Libraries

    The Tech Set # 19 IM and SMS Reference Services for Libraries

    • $88.00 inc. GST
    • RRP $88.00 inc. GST
    • Product Code: 5551

    The Tech Set 19 - IM ans SMS Reference Services for Libraries

    Amanda Bielskas and Kathleen M Dreyer, 2012.

    This manual offers information on the technological aspects of providing an SMS & IM service, as well as how to create a training program for librarians and how to build an internship program to expand the service.

    The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service.

    It also covers how to assess the needs of your library, get staff buy-in to implement a new program and change the culture at your library, as well as organize and implement a staff training program.


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